PlatformsPerspective
Design the operating model before you automate the workflow.
ServiceNow programmes move faster when ownership, decisions and evidence are designed before the first flow is configured.
Read the perspective →Ideas for systems that have to work
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Field notes, practical guides and considered points of view for leaders making consequential technology decisions.
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6 articles
PlatformsPerspective
Design the operating model before you automate the workflow.
ServiceNow programmes move faster when ownership, decisions and evidence are designed before the first flow is configured.
07 August 20268 min read→
CybersecurityPractical guide
What a board-ready cyber control narrative actually contains.
Move security reporting from tool activity to a concise account of exposure, control performance and owned decisions.
30 July 20267 min read→
Operating modelsField note
Quiet infrastructure is designed, not merely monitored.
A managed service becomes dependable when operating boundaries and improvement loops are as deliberate as the tooling.
22 July 20266 min read→
EngineeringArchitecture note
Modernise the seams, not every system at once.
A boundary-led approach can reduce coupling and restore delivery confidence without turning modernisation into a single irreversible programme.
15 July 20269 min read→
Operating modelsExplainer
Choose service metrics that change a decision.
A compact measurement system is more useful than a comprehensive dashboard when every signal has an owner and a response.
08 July 20265 min read→
TalentLeadership note
Add a specialist team without adding a hidden dependency.
Staff augmentation works best when knowledge flow, decision rights and exit conditions are designed into the engagement.
01 July 20266 min read→
Occasional notes
One useful idea, when we have one.
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